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Change of Heart in the Heart of Texas

Posted By Good Sam On September 17, 2010 @ 9:18 am In Benefit Spotlight | 1 Comment

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[4]Last winter, while vacationing in South Padre Island, Texas, the air dryer in my 2000 Bounder motorhome failed and I was stuck at the campground. Good Sam Emergency Road Service towed my motorhome to Tire One Truck and Trailer Shop in Brownsville.

Tire One’s owner said he’d change the air dryer kit and the compressor kit and he gave me an estimate of $1,200. I authorized the repairs and left with the Bounder later that day.

A week later, I was in Georgia and my problem came back to haunt me. No air pressure! I took it to another service shop and was told that the purge valve that Tire One installed as part of the repairs was faulty. That mechanic didn’t have the part for the repairs, so he bypassed the air dryer so I could be on my way and have the repairs made when I got back to Canada.

I later had the problem checked by two different Freightliner dealerships. I was told that I shouldn’t have had the purge valve changed to begin with. Instead, the mechanics should have changed the air dryer altogether, because corrosion or wear in the air dryer could cause the purge valve to malfunction. I finally had the air dryer changed and it cost me a lot less than Tire One charged me. I sent Tire One copies of all the bills for the expenses I’d incurred. The total amount was $568.59. Tire One agreed to send me $300 as a good faith gesture. However, it’s been over a month now and I haven’t received anything. They won’t return my phone calls or e-mails.

I feel that Tire One should assume responsibility for the poor work. I also feel I was grossly overcharged, because I could have had a new air dryer installed for less than I paid. I’m not asking that they refund the $1227.83 that I paid. I agreed to that amount and I accept that.  However, I feel that I should be reimbursed for the $568.59 that I had to pay to correct their mistakes.

Guy Crépeau, Sherbrooke, Quebec

Action Line: After sending a petition to Tire One, we received the following letter from Good Sam Club member Guy Crepeau:

Last winter, we were down in Texas again and, just for the fun of it, I dropped by Tire One to ask the owner if he remembered me.  It took a while, but finally he admitted that he’d forgotten to send me the check he’d promised. He then immediately wrote me a check for $300. It doesn’t cover all of the expenses I had, but at least it’s something. I’m not sure if the Action Line letter had anything to do with his change of heart, but I did want to thank you for your help.

Got an RV-related dispute? You can contact Action Line by using the online form on our website [5].

Be sure to include:
• a brief letter of explanation
• a short summary detailing your expected resolution
• your return mailing address
• copies of receipts or other pertinent records, if applicable

Since October 2005, Action Line has received 6769 letters from you and recovered over $500,000.

Read more Action Line Resolutions [6]

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[5] website: http://www.goodsamclub.com/community/SubmitToActionLine.aspx

[6] Read more Action Line Resolutions: http://www.goodsamclub.com/RVCentral/HighwaysDetails.aspx?pageID=71&issueID=957

[7] Action Line: Warranty Withholding Resolved: http://blog.goodsamclub.com/2012/06/actionline-11/

[8] Reimbursement Remedy: http://blog.goodsamclub.com/2011/04/reimbursement-remedy/

[9] Action Line – Radial Tires: http://blog.goodsamclub.com/2010/12/action-line/

[10] Service Contract Cancellation: http://blog.goodsamclub.com/2014/12/service-contract-cancellation/

[11] Refrigerator Repair Repeat: http://blog.goodsamclub.com/2014/11/refrigerator-repair-repeat/

[12] Peeling Decal: http://blog.goodsamclub.com/2014/10/peeling-decal/

[13] GOOD SAM RV PARKING RIGHTS COUNCIL NOTIFICATION: http://blog.goodsamclub.com/2014/09/good-sam-rv-parking-rights-southington-ct/

[14] Unsupported Mattress: http://blog.goodsamclub.com/2014/09/unsupported-mattress/

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