Action Line – General RV Center
We recently visited family in Michigan in our RV. When we arrived at our son’s home, the RV steps would not retract. We contacted General RV and were told to bring the RV in as soon as possible.
We took the coach in and the technician reported that the motor was functioning properly, but our problem was with the control board. The repair was completed and the steps appeared to be working properly. The repair was covered by our Continued Service Plan (CSP), less our $100 deductible. We drove back to our son’s home only to discover that the steps extended and retracted but would not extend again.
We called General RV and they sent a technician out the same day. He reported that the problem with the steps was caused by a bad motor and control board. We explained that his dealership had just put in a new control board, so how could it have gone bad already? He explained that the faulty motor would cause even a new control board to go bad quickly. We were told we could bring it in again, but we had to continue our travel plans.
In Mississippi, we located a mobile RV technician who replaced the motor and steps and charged us $125. However, the steps would not stay extended and the faulty control board was to blame. The technician didn’t have one available, so now we have paid a $100 deductible for a control board that isn’t working, plus $125 for a new motor. CSP won’t cover another control board since they had already paid for one, so we are requesting a refund of our deductible so we can have the new board installed.
Action Line received an e-mail from Mr. Collins:
We got a call from General RV and today we received a refund of $100 for the deductible on our RV repair from General RV. After waiting almost a month for a reply from them, your letter obviously did the trick.
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