Action Line: Warranty Withholding Resolved
Good Sam member Patrick Lee wrote the following to Action Line: “I noticed that the front driver’s side wheel seal was leaking on my motorhome. Freightliner of Savannah replaced the seal and bearing. When I contacted ACC Warranty Group, Steve Burgess indicated that he would send a check for $500 to cover the repairs. I never received the $500.”
Action Line Resolves Another RV Dispute
Ohio Good Sam member Patrick Lee recently turned to Action Line for help in recovering reimbursement from his extended warranty provider:
In June 2010, I purchased an extended warranty from ACC Warranty Group. This is four-year unlimited mileage coverage. On September 28, 2011, I noticed that the front driver’s side wheel seal was leaking on my motorhome. Freightliner of Savannah replaced the seal and bearing. When I contacted ACC Warranty Group, Steve Burgess told me ACC wouldn’t cover the repairs because I hadn’t packed the wheel bearings or serviced the coach properly. I argued with Steve about packing the bearings, since the 2006 chassis has a wheel oil-bath system and doesn’t require grease packing, and I sent him copies of my maintenance receipts. Steve finally indicated that he would send a check for $500 to cover the repairs and the cost of one night in a hotel. (We weren’t allowed to stay in the coach the night it was at Freightliner of Savannah.) He did say that this would be a one-time payment and he wouldn’t cover any other wheel-bearing problems. I never received the $500 and would appreciate any help Good Sam Action Line can provide.
Patrick Lee, Cincinnati, Ohio
After sending a copy of the complaint and related receipts to ACC Warranty Group, Action Line received the following letter from Patrick Lee:
Thank you for your assistance with our problem collecting on our insurance claim. We received a check from ACC Warranty Group in the amount of $500. We appreciate your help.
Since 1981, the Good Sam Club’s Action Line has helped resolve thousands of disputes between members and businesses. If you have an RV-related consumer issue and would like assistance, contact Action Line.