Action Line: Warranty Withholding Resolved
Posted By Good Sam On June 28, 2012 @ 1:17 pm In Action Line | 7 Comments
Good Sam member Patrick Lee wrote the following to Action Line: “I noticed that the front driver’s side wheel seal was leaking on my 
motorhome. Freightliner of Savannah replaced the seal and bearing. When I contacted ACC Warranty Group, Steve Burgess indicated that he would send a check for $500 to cover the repairs. I never received the $500.”
Action Line Resolves Another RV Dispute
Ohio Good Sam member Patrick Lee recently turned to Action Line for help in recovering reimbursement from his extended warranty provider:
In June 2010, I purchased an extended warranty from ACC Warranty Group. This is four-year unlimited mileage coverage. On September 28, 2011, I noticed that the front driver’s side wheel seal was leaking on my motorhome. Freightliner of Savannah replaced the seal and bearing. When I contacted ACC Warranty Group, Steve Burgess told me ACC wouldn’t cover the repairs because I hadn’t packed the wheel bearings or serviced the coach properly. I argued with Steve about packing the bearings, since the 2006 chassis has a wheel oil-bath system and doesn’t require grease packing, and I sent him copies of my maintenance receipts. Steve finally indicated that he would send a check for $500 to cover the repairs and the cost of one night in a hotel. (We weren’t allowed to stay in the coach the night it was at Freightliner of Savannah.) He did say that this would be a one-time payment and he wouldn’t cover any other wheel-bearing problems. I never received the $500 and would appreciate any help Good Sam Action Line can provide.
Patrick Lee, Cincinnati, Ohio
After sending a copy of the complaint and related receipts to ACC Warranty Group, Action Line received the following letter from Patrick Lee:
Thank you for your assistance with our problem collecting on our insurance claim. We received a check from ACC Warranty Group in the amount of $500. We appreciate your help.
Since 1981, the Good Sam Club’s Action Line has helped resolve thousands of disputes between members and businesses. If you have an RV-related consumer issue and would like assistance, contact Action Line [4].
Recent Posts By Good Sam
Article printed from Good Sam Club News: http://blog.goodsamclub.com
URL to article: http://blog.goodsamclub.com/2012/06/actionline-11/
URLs in this post:
[1] Image: http://www.facebook.com/share.php?u=http%3A%2F%2Fblog.goodsamclub.com%2F2012%2F06%2Factionline-11%2F
[2] Image: http://www.google.com/bookmarks/mark?op=edit&output=popup&bkmk=http%3A%2F%2Fblog.goodsamclub.com%2F2012%2F06%2Factionline-11%2F&title=Action+Line%3A+Warranty+Withholding+Resolved
[3] Image: http://www.twitter.com/share?url=http%3A%2F%2Fblog.goodsamclub.com%2F2012%2F06%2Factionline-11%2F&text=Action+Line%3A+Warranty+Withholding+Resolved
[4] Action Line: http://www.goodsamclub.com/community/SubmitToActionLine.aspx
[5] Action Line Goes to Bat for You: http://blog.goodsamclub.com/2013/03/extended-warranty-refund/
[6] Action Line Acts On Extended Warranty Dispute: http://blog.goodsamclub.com/2012/05/actionline-10/
[7] Good Sam On Your Side: http://blog.goodsamclub.com/2013/01/action-line-good-sam-on-your-side/
[8] How Level Is Level?: http://blog.goodsamclub.com/2013/05/how-level-is-level/
[9] Boulevard of America US 80 – Part 2 Exploring the Southwest Yuma, AZ to Fort Worth/Dallas, TX : http://blog.goodsamclub.com/2013/05/boulevard-of-america-us-80-part-2-exploring-the-southwest-yuma-az-to-fort-worthdallas-tx-2/
[10] Staying Safe: http://blog.goodsamclub.com/2013/05/staying-safe/
[11] Boulevard of America US 80 – Part 2 Exploring the Southwest Yuma, AZ to Fort Worth/Dallas, TX : http://blog.goodsamclub.com/2013/05/boulevard-of-america-us-80-part-2-exploring-the-southwest-yuma-az-to-fort-worthdallas-tx/
[12] Dealing with High Blood Pressure on the Road: http://blog.goodsamclub.com/2013/05/dealing-with-high-blood-pressure-on-the-road/
Click here to print.