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Action Line: Warranty Withholding Resolved

Posted By Good Sam On June 28, 2012 @ 1:17 pm In Action Line | 7 Comments

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Good Sam member Patrick Lee wrote the following to Action Line: “I noticed that the front driver’s side wheel seal was leaking on my motorhome. Freightliner of Savannah replaced the seal and bearing. When I contacted ACC Warranty Group, Steve Burgess indicated that he would send a check for $500 to cover the repairs. I never received the $500.”

Action Line Resolves Another RV Dispute

Ohio Good Sam member Patrick Lee recently turned to Action Line for help in recovering reimbursement from his extended warranty provider:

In June 2010, I purchased an extended warranty from ACC Warranty Group. This is four-year unlimited mileage coverage. On September 28, 2011, I noticed that the front driver’s side wheel seal was leaking on my motorhome. Freightliner of Savannah replaced the seal and bearing. When I contacted ACC Warranty Group, Steve Burgess told me ACC wouldn’t cover the repairs because I hadn’t packed the wheel bearings or serviced the coach properly. I argued with Steve about packing the bearings, since the 2006 chassis has a wheel oil-bath system and doesn’t require grease packing, and I sent him copies of my maintenance receipts. Steve finally indicated that he would send a check for $500 to cover the repairs and the cost of one night in a hotel. (We weren’t allowed to stay in the coach the night it was at Freightliner of Savannah.) He did say that this would be a one-time payment and he wouldn’t cover any other wheel-bearing problems. I never received the $500 and would appreciate any help Good Sam Action Line can provide.

Patrick Lee, Cincinnati, Ohio

After sending a copy of the complaint and related receipts to ACC Warranty Group, Action Line received the following letter from Patrick Lee:

Thank you for your assistance with our problem collecting on our insurance claim. We received a check from ACC Warranty Group in the amount of $500. We appreciate your help.

Since 1981, the Good Sam Club’s Action Line has helped resolve thousands of disputes between members and businesses. If you have an RV-related consumer issue and would like assistance, contact Action Line [4].

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[4] Action Line: http://www.goodsamclub.com/community/SubmitToActionLine.aspx

[5] Action Line Goes to Bat for You: http://blog.goodsamclub.com/2013/03/extended-warranty-refund/

[6] Good Sam Goes to Bat: http://blog.goodsamclub.com/2013/12/good-sam-goes-to-bat/

[7] Action Line Acts On Extended Warranty Dispute: http://blog.goodsamclub.com/2012/05/actionline-10/

[8] Unresponsive RV Dealer: http://blog.goodsamclub.com/2014/07/unresponsive-rv-dealer/

[9] Travel medical insurance – there when you need it most: http://blog.goodsamclub.com/2014/07/travel-medical-insurance-there-when-you-need-it-most/

[10] Extreme Adventure Not Required: http://blog.goodsamclub.com/2014/07/extreme-adventure-not-required/

[11] What Travel Medical Insurance Did For Us: http://blog.goodsamclub.com/2014/06/travel-medical-insurance%e2%80%8eutm_sourceexacttargetutm_mediumemailutm_campaigngsn13765_07012014/

[12] Green Gas Nozzle Handles for Diesel Fuel are NOT an Industry Standard: http://blog.goodsamclub.com/2014/06/green-gas-nozzle-handles/

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