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Action Line Cuts to the Chase Again
Posted By Good Sam On July 19, 2012 @ 9:40 am In Action Line | 4 Comments
I purchased a “membership” from RV Park SuperGuide for $47.77. It was supposed to give half price or greatly reduced camping at RV parks. I received my directory online. I called 10 different parks, and not one of them had heard of RV Park SuperGuide. I requested my money back on their 30-day guarantee. They said to return the directory, and they would refund my money. I explained that the only directory I received was online. I had used PayPal as payment and filed a complaint with them. PayPal ruled in my favor, but when the vendor told them that I wouldn’t return the directory, they denied the claim. I have contacted Covenant Publishing about 20 times, and when they do respond, they say to return the directory and they will issue a refund!
Action Line contacted the publisher of RV Park SuperGuide and explained Harold Hahny’s situation and why he was requesting a refund. Later, Action Line received the following message from Mr. Hahny:
I want to thank you—we got our refund! It took 47 emails from me and three from Paypal but only one from you! Our mail just caught up with us, and the check was there. Right on, Good Sam Action Line.
Since 1981, the Good Sam Club’s Action Line has helped resolve thousands of disputes between members and businesses. If you have an RV-related consumer issue and would like assistance, contact Action Line .
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