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Tire Monitor Trouble
Posted By Good Sam On September 24, 2012 @ 2:50 pm In Action Line | 6 Comments
We purchased the Tire-SafeGuard on January 12, 2012. On our trip in April, we had problems with it picking up the readings on the car. We called the 800 number, and a man said he would call back. He did not. On May 7, we talked with this same man, named Deon. He said he would send us a free replacement sensor. We did not receive it. We sent an email to the company to have them check the order. They said Deon was having personal problems, and they would send the sensor out that week. That was on May 21. We sent them another email on May 29 stating we still had not received the sensor or a call from Deon. We told them at that time that if nothing was done about this we would contact Good Sam Action Line. They said the sensor would be sent. It is now June 27, and we still have no sensor and no email or call from this company. We would like to either receive the replacement sensor or a refund of the total spent on this system, which was $507. We feel that this company does not stand behind its product or its warranty of two years.
After Action Line contacted HCI Corporation, maker of the Tire-SafeGuard, Robert and Marie Brooks sent Good Sam the following email:
We received a phone call from Deon on July 2. He sincerely apologized and promised to send the sensor. We received it today, July 9. It was too bad that it had to go this far, but it is resolved now. We thank Good Sam Action Line for the help.
Since 1981, the Good Sam Club’s Action Line has helped resolve thousands of disputes between members and businesses. If you have an RV-related consumer issue and would like assistance, contact Action Line .
Note: An incorrect image of the TireMinder Tire Monitoring System was featured with this article in the October CyberSam. We have now updated the image to show the Tire-SafeGuard Tire Monitoring System . We apologize for any confusion this may have caused.
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