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Action Line Goes to Bat for You
Posted By Good Sam On March 31, 2013 @ 6:00 am In Action Line | No Comments
Action Line Goes to Bat for You
Thomas McFadden asked the Good Sam Club to step up to the plate when he was unable to obtain a refund for an extended warranty policy he had purchased for an RV he no longer owned:
On August 3, 2012, I received confirmation that $3,925 had been received by the ACC Warranty Group for extended RV coverage of our 2005 Travel Supreme Envoy. On September 16, 2012, while attending the RV show in Hershey, Pennsylvania, we traded the Travel Supreme for a 2013 Holiday Rambler Ambassador. We hadn’t expected to do that! With that purchase came a five-year extended warranty past the first year. After arriving home, I emailed ACC on October 25 that I needed to cancel the policy and received an email from a representative that she would get back to me later that day. That was my last contact from ACC. I’ve made numerous phone calls and emails without receiving any reply that the refund was being processed. Please do what you do best, and let me know the status. Thank you.
Action Line contacted the ACC Warranty Group on behalf of Good Sam member Thomas McFadden and received the following communication from ACC President Steve Burgess:
We are in receipt of your member’s letter asking for assistance. The customer requested cancellation of his service plan on October 25, 2012, and the cancellation was processed the same day. On November 16, 2012, a refund check was issued to his address on file, and his ACC online account was then suspended. If the customer has not received or cashed the refund check from us, we are happy to issue a stop-payment order on the uncashed check and reissue payment. Payment will be sent by certified mail with signature required. Thank you for bringing this issue to our attention!
Since 1981, the Good Sam Club’s Action Line has helped resolve thousands of disputes between members and businesses. If you have an RV-related consumer issue and would like assistance from Good Sam, contact Action Line .
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