Action Line

Splitting the Difference on Tires

December 14, 2013 by · Leave a Comment 

Splitting the Difference on Tires

When Kentucky Good Sam members Kelley and Raymond Dawes noticed unusual wear on their travel trailer’s tires, they asked Action Line to step in to help recover the cost of four new tires. In October 2010, we purchased a new Keystone Bullet 278RLS from Travel N’ Time in Cadiz, Kentucky. Two months after we bought [...]

Making Good on a Pinched Gasket

October 31, 2013 by · Leave a Comment 

Making Good on a Pinched Gasket

On a cross-country trip to Disney World, the air conditioner in Jack Ray’s year-old motorhome started dripping water. A Camping World repairman told Ray the gasket had been pinched during installation, causing the leak. When the motorhome’s manufacturer refused to reimburse the Washington Good Sam member for the repairs, he approached Action Line for help: [...]

Low-Voltage Verdict

September 30, 2013 by · Leave a Comment 

Low-Voltage Verdict

After paying out-of-pocket to repair the hydraulic system on his three-year-old motorhome, Illinois Good Sam member Richard Tribble Jr. sought reimbursement on the grounds that the manufacturer had wired it improperly. When the costs weren’t recovered, Tribble asked Good Sam’s consumer advocacy program, Action Line, to help: I purchased a 2011 Thor Windsport 31D class [...]

Good Sam Cuts the Red Tape

August 31, 2013 by · Leave a Comment 

Good Sam Cuts the Red Tape

Southern California Good Sam member Jerry Rutch was steamed when the diesel engine in his motorhome blew two turbochargers in quick succession, but at least they were both covered by his warranty. When the third turbo blew, Rutch wanted Good Sam in his corner, so he turned to Action Line for help:  We’ve had major [...]

Good Sam Stands by You

August 1, 2013 by · Leave a Comment 

Good Sam Stands by You

Delaware Good Sam members Don and Diane Atkinson were beginning to think their new travel trailer was a lemon after two trips to the factory didn’t fix their slide-out issue or resolve a number of other problems. That’s when the couple asked Good Sam Action Line to step in on their behalf: We bought a [...]

Good Sam Makes It Right

June 30, 2013 by · Leave a Comment 

Good Sam Makes It Right

Oregon Good Sam member Jimmie Smith asked Action Line to help out when the dealer and manufacturer of his new toy hauler didn’t fix the problems with his mattress and sleeper-sofa. We own a 2013 Eclipse Attitude toy hauler that we bought new on April 28, 2012, from Guaranty RV in Junction City, Oregon. We’ve [...]

Good Sam Is in Your Corner

June 11, 2013 by · Leave a Comment 

Good Sam Is in Your Corner

Wisconsin Good Sam member Claude Cahoon asked Action Line to step in on his behalf when he was billed for two months’ OnStar charges after he’d canceled the service: In 2010 I purchased a new Chevy Aveo to tow behind our motorhome. I signed up for the OnStar service and had it for two years [...]

Action Line – TIRED TIRES AND SOGGY ROOF

May 11, 2013 by · Leave a Comment 

Action Line – TIRED TIRES AND SOGGY ROOF

We purchased a 2002 Newmar motorhome from Washington’s Poulsbo RV last July. At that time we were shown a checklist of all the things checked by the Poulsbo RV techs, including the roof and tires. We asked if these checks indicated they were all working and OK, and the response was yes. Since then, we [...]

Action Line – NOT-ON-THE-LEVEL AXLES

May 11, 2013 by · Leave a Comment 

Action Line – NOT-ON-THE-LEVEL AXLES

Good Sam to the Rescue – SINCE SEPTEMBER 2005 AMOUNT RECOVERED $685,082.71 Since its inception 32 years ago, Good Sam’s consumer-resolution program has helped clear up thousands of misunderstandings between members and businesses. With 1.2 million members, the Good Sam Club has the clout to cut through red tape so refunds can be expedited, claims approved or [...]

Good Sam Gets the Job Done

April 30, 2013 by · Leave a Comment 

Good Sam Gets the Job Done

Texas Good Sam Club Life member Wayne Heckman asked Action Line to speed things up when it came to replacing the dinged refrigerator door in his new motorhome: Last September I purchased a brand new Tiffin 2012 Allegro Bus from Ancira RV in Boerne, Texas. During the walk-through, I noticed that the KitchenAid refrigerator had [...]

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