Action Line

Over 200 NEW Good Sam RV Parks!

November 27, 2012 by · 1 Comment 

Over 200 NEW Good Sam RV Parks!

Countryside RV Resort/PMP – Apache Junction, Arizona Golden Sun RV Resort/PMP – Apache Junction, Arizona Valley Vista RV Resort – Benson, Arizona Casita Verde RV Resort/PMP – Casa Grande, Arizona Fiesta Grande RV Resort/PMP – Casa Grande, Arizona Foothills West RV Resort/PMP – Casa Grande, Arizona Verde Valley Thousand Trails – Cottonwood, Arizona Monte Vista [...]

Actionline: Warranty Coverage Unlocked

November 27, 2012 by · 1 Comment 

Actionline: Warranty Coverage Unlocked

When Good Sam member Steve Becker’s keyless-entry system failed to unlock the door of his 2008 motorhome, he expected the manufacturer to replace it, as pledged in the company’s warranty. That didn’t happen, so the Kirkland, Washington, RVer sought help from the Good Sam Club’s Action Line consumer advocacy program.

Elusive Reimbursement

October 26, 2012 by · 1 Comment 

Elusive Reimbursement

When Good Sam members and full-time RVers Laurence and Carol Parks didn’t receive an agreed upon reimbursement check from their extended warranty provider, they sought Action Line’s assistance in recovering the money: We purchased an Interstate Star RV travel protection plan for our 2008 Montana fifth wheel when it was new. At the time of [...]

Tire Monitor Trouble

September 24, 2012 by · 6 Comments 

Tire Monitor Trouble

When Good Sam Life members Robert and Marie Brooke of Newberry, Michigan, had trouble with their new tire-pressure monitoring system, they turned to Action Line for help. “We purchased the Tire-SafeGuard on January 12, 2012. On our trip in April, we had problems with it picking up the readings on the car. We called the 800 number, and a man said he would call back. He did not. On May 7, we talked with this same man. He said he would send us a free replacement sensor. We did not receive it.”

Electrical Repairs Reimbursed

August 23, 2012 by · 16 Comments 

Electrical Repairs Reimbursed

Good Sam members Terry and Karen Rosenquist contacted Action Line for help with the following problem: “We made reservations and paid in advance for a month’s stay at Rancho California RV Resort–Outdoor Resorts. Upon arrival, we plugged into the 50-amp service. It didn’t work. The maintenance man said the 30-amp receptacle was working. I plugged into that and went into the coach to let my wife know we were on 30 amps. We then heard a big bang.”
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Going to Bat for You

August 20, 2012 by · 3 Comments 

Going to Bat for You

When Good Sam members come to Action Line with consumer issues, we step to the plate. Since 1981, Action Line has been bringing members and businesses together to resolve their disputes. The Good Sam Club hasthe clout to make things happen, whether it’s approved coverage, financial reimbursement or an apology. After you’ve exhausted all the normal channels for [...]

Action Line Cuts to the Chase Again

July 19, 2012 by · 4 Comments 

Action Line Cuts to the Chase Again

Good Sam member Harold Hahny wrote to Action Line asking for help getting his money back from the publisher of a guide to discounted RV camping: I purchased a “membership” from RV Park SuperGuide for $47.77. It was supposed to give half price or greatly reduced camping at RV parks. I received my directory online. [...]

Action Line: Warranty Withholding Resolved

June 28, 2012 by · 7 Comments 

Action Line: Warranty Withholding Resolved

Good Sam member Patrick Lee wrote the following to Action Line: “I noticed that the front driver’s side wheel seal was leaking on my motorhome. Freightliner of Savannah replaced the seal and bearing. When I contacted ACC Warranty Group, Steve Burgess indicated that he would send a check for $500 to cover the repairs. I [...]

Action Line Acts On Extended Warranty Dispute

May 23, 2012 by · 6 Comments 

Action Line Acts On Extended Warranty Dispute

After failing to resolve an extended warranty issue on his own, Good Sam member Philip Turner of Riva, Maryland, asked Action Line for help: I have an extended warranty from Phoenix American on my Class C motorhome. My generator broke down in January, and I sent the motorhome to the Cummins Onan repair facility in [...]

Refrigerator Warranty Gone Wrong

April 23, 2012 by · 8 Comments 

Refrigerator Warranty Gone Wrong

When Good Sam members Judith and Arden Johnston of Sequim, Washington, weren’t reimbursed for a faulty refrigerator part that was under warranty, they contacted Action Line for help: We own a 2009 Phaeton motorhome that we purchased new in October of 2009. In November of 2010, we had the Norcold refrigerator serviced as instructed in [...]

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