Action Line

Going to Bat for You

August 20, 2012 by · 3 Comments 

Going to Bat for You

When Good Sam members come to Action Line with consumer issues, we step to the plate. Since 1981, Action Line has been bringing members and businesses together to resolve their disputes. The Good Sam Club hasthe clout to make things happen, whether it’s approved coverage, financial reimbursement or an apology. After you’ve exhausted all the normal channels for [...]

Action Line Cuts to the Chase Again

July 19, 2012 by · 4 Comments 

Action Line Cuts to the Chase Again

Good Sam member Harold Hahny wrote to Action Line asking for help getting his money back from the publisher of a guide to discounted RV camping: I purchased a “membership” from RV Park SuperGuide for $47.77. It was supposed to give half price or greatly reduced camping at RV parks. I received my directory online. [...]

Action Line: Warranty Withholding Resolved

June 28, 2012 by · 7 Comments 

Action Line: Warranty Withholding Resolved

Good Sam member Patrick Lee wrote the following to Action Line: “I noticed that the front driver’s side wheel seal was leaking on my motorhome. Freightliner of Savannah replaced the seal and bearing. When I contacted ACC Warranty Group, Steve Burgess indicated that he would send a check for $500 to cover the repairs. I [...]

Action Line Acts On Extended Warranty Dispute

May 23, 2012 by · 6 Comments 

Action Line Acts On Extended Warranty Dispute

After failing to resolve an extended warranty issue on his own, Good Sam member Philip Turner of Riva, Maryland, asked Action Line for help: I have an extended warranty from Phoenix American on my Class C motorhome. My generator broke down in January, and I sent the motorhome to the Cummins Onan repair facility in [...]

Refrigerator Warranty Gone Wrong

April 23, 2012 by · 8 Comments 

Refrigerator Warranty Gone Wrong

When Good Sam members Judith and Arden Johnston of Sequim, Washington, weren’t reimbursed for a faulty refrigerator part that was under warranty, they contacted Action Line for help: We own a 2009 Phaeton motorhome that we purchased new in October of 2009. In November of 2010, we had the Norcold refrigerator serviced as instructed in [...]

Action Line: No Service on Slideouts

March 20, 2012 by · 11 Comments 

Action Line: No Service on Slideouts

When Good Sam member James Nees’ service plan didn’t cover his stuck slide-out, he turned to Action Line for help:  We have a 2005 Georgetown 323 motorhome by Forest River with 15,586 miles on it. Last July, the hydraulic rams on the 12-foot slide-out failed to retract because they had bowed down. We had to [...]

Tips from Action Line: Get the Most Out of Your Extended Warranty

November 12, 2011 by · 2 Comments 

Tips from Action Line: Get the Most Out of Your Extended Warranty

One of the most common submissions Good Sam Action Line receives relates to extended warranty coverage concerns. And we’ve begun to notice a few common consumer oversights. RV warranties and extended warranties provide peace of mind while on the road. Because we’re here to help, we wanted to share these findings with you in an [...]

Action Line: Workhorse Worries

August 23, 2011 by · 3 Comments 

Action Line: Workhorse Worries

Dear Action Line, I am a Life member of the Good Sam Club. I own a 2005 Coachmen Santara motorhome with a W22 Workhorse chassis, serial number 5B4MP67G843390892. In May 2010 I experienced a seizure of the front-left brake caliper. This was a terrifying experience, as my wife and I were traveling 60 mph along [...]

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