Unresponsive RV Dealer

Unresponsive RV Dealer

July 21, 2014 by · Leave a Comment 

Gerald & Laura Thorsell of Lacey Washington, were excited when they purchased their 2013 Forest River Vengeance from Fife RV Center in February 2014. However, that excited quickly waned when 3 months later they were still having problems getting answers on several items. Letter: We purchased a 2013 Forest River Vengeance 306V toy hauler from [...]

Green Gas Nozzle Handles for Diesel Fuel are NOT an Industry Standard

Green Gas Nozzle Handles for Diesel Fuel are NOT an Industry Standard

June 30, 2014 by · Leave a Comment 

While it’s widely known that most gas stations use green nozzle handles to represent diesel fuel, it’s important to note that this is not a set industry standard. Good Sam Club member Neil J Buckley experienced over $500 in damages to his vehicle from a visit to an Iowa BP station. Neil contacted Action Line [...]

Invisible Monitor

Invisible Monitor

May 31, 2014 by · Leave a Comment 

A few years ago, Good Sam Club members Bob and Marie Brooke of Newberry, Michigan purchased a tire pressure monitor and liked it so much, they decided to upgrade to the newer model. We purchased a tire monitor from Tire-safeguard, in California, a few years ago.  We had trouble with communication with them back then [...]

Double Trouble Installation

Double Trouble Installation

April 30, 2014 by · Leave a Comment 

After purchasing a new GE refrigerator and having it installed in his 2008 Holiday Rambler, Good Sam member, Dave Keller, thought he was all set.    He was, until a moisture problem in the freezer section of the new refrigerator resulted in a warranty repair that required additional installation costs.  I had a new GE refrigerator [...]

Lube Pump Lemon

Lube Pump Lemon

March 31, 2014 by · Leave a Comment 

South Carolina Good Sam member Donald Halbohn approached Action Line for help when the lube pump in his motorhome tow package failed. Although the one-year warranty had expired, Halbohn contended that the pump should have lasted longer than 17 months and only five camping trips. In May 2012 Camping Connection of Myrtle Beach, South Carolina, [...]

Another Dispute Settled

Another Dispute Settled

February 28, 2014 by · Leave a Comment 

While traveling through Madison, Wisconsin, last spring, Good Sam Club member Winifred Codd stopped to browse the new RVs at Jerry’s Camping Center. Codd was so impressed with the layout of one particular travel trailer, she purchased it on the spot and towed it home to Washington’s Olympic Peninsula. All was well until she arrived [...]

Good Sam Goes to Bat

Good Sam Goes to Bat

December 31, 2013 by · Leave a Comment 

When Rich Milgrom discovered that his Class A motorhome was severely out of alignment, the Texas Good Sam member took up the matter with the manufacturers of his RV and its chassis. When neither one stepped up to the plate, Action Line got into the game as referee.  We purchased a new Forest River Georgetown [...]

Splitting the Difference on Tires

Splitting the Difference on Tires

December 14, 2013 by · Leave a Comment 

When Kentucky Good Sam members Kelley and Raymond Dawes noticed unusual wear on their travel trailer’s tires, they asked Action Line to step in to help recover the cost of four new tires. In October 2010, we purchased a new Keystone Bullet 278RLS from Travel N’ Time in Cadiz, Kentucky. Two months after we bought [...]

Making Good on a Pinched Gasket

Making Good on a Pinched Gasket

October 31, 2013 by · Leave a Comment 

On a cross-country trip to Disney World, the air conditioner in Jack Ray’s year-old motorhome started dripping water. A Camping World repairman told Ray the gasket had been pinched during installation, causing the leak. When the motorhome’s manufacturer refused to reimburse the Washington Good Sam member for the repairs, he approached Action Line for help: [...]

Low-Voltage Verdict

Low-Voltage Verdict

September 30, 2013 by · Leave a Comment 

After paying out-of-pocket to repair the hydraulic system on his three-year-old motorhome, Illinois Good Sam member Richard Tribble Jr. sought reimbursement on the grounds that the manufacturer had wired it improperly. When the costs weren’t recovered, Tribble asked Good Sam’s consumer advocacy program, Action Line, to help: I purchased a 2011 Thor Windsport 31D class [...]

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