Lube Pump Lemon

Lube Pump Lemon

March 31, 2014 by · Leave a Comment 

South Carolina Good Sam member Donald Halbohn approached Action Line for help when the lube pump in his motorhome tow package failed. Although the one-year warranty had expired, Halbohn contended that the pump should have lasted longer than 17 months and only five camping trips. In May 2012 Camping Connection of Myrtle Beach, South Carolina, [...]

Another Dispute Settled

Another Dispute Settled

February 28, 2014 by · Leave a Comment 

While traveling through Madison, Wisconsin, last spring, Good Sam Club member Winifred Codd stopped to browse the new RVs at Jerry’s Camping Center. Codd was so impressed with the layout of one particular travel trailer, she purchased it on the spot and towed it home to Washington’s Olympic Peninsula. All was well until she arrived [...]

Good Sam Goes to Bat

Good Sam Goes to Bat

December 31, 2013 by · Leave a Comment 

When Rich Milgrom discovered that his Class A motorhome was severely out of alignment, the Texas Good Sam member took up the matter with the manufacturers of his RV and its chassis. When neither one stepped up to the plate, Action Line got into the game as referee.  We purchased a new Forest River Georgetown [...]

Splitting the Difference on Tires

Splitting the Difference on Tires

December 14, 2013 by · Leave a Comment 

When Kentucky Good Sam members Kelley and Raymond Dawes noticed unusual wear on their travel trailer’s tires, they asked Action Line to step in to help recover the cost of four new tires. In October 2010, we purchased a new Keystone Bullet 278RLS from Travel N’ Time in Cadiz, Kentucky. Two months after we bought [...]

Making Good on a Pinched Gasket

Making Good on a Pinched Gasket

October 31, 2013 by · Leave a Comment 

On a cross-country trip to Disney World, the air conditioner in Jack Ray’s year-old motorhome started dripping water. A Camping World repairman told Ray the gasket had been pinched during installation, causing the leak. When the motorhome’s manufacturer refused to reimburse the Washington Good Sam member for the repairs, he approached Action Line for help: [...]

Low-Voltage Verdict

Low-Voltage Verdict

September 30, 2013 by · Leave a Comment 

After paying out-of-pocket to repair the hydraulic system on his three-year-old motorhome, Illinois Good Sam member Richard Tribble Jr. sought reimbursement on the grounds that the manufacturer had wired it improperly. When the costs weren’t recovered, Tribble asked Good Sam’s consumer advocacy program, Action Line, to help: I purchased a 2011 Thor Windsport 31D class [...]

Good Sam Cuts the Red Tape

Good Sam Cuts the Red Tape

August 31, 2013 by · Leave a Comment 

Southern California Good Sam member Jerry Rutch was steamed when the diesel engine in his motorhome blew two turbochargers in quick succession, but at least they were both covered by his warranty. When the third turbo blew, Rutch wanted Good Sam in his corner, so he turned to Action Line for help:  We’ve had major [...]

Good Sam Stands by You

Good Sam Stands by You

August 1, 2013 by · Leave a Comment 

Delaware Good Sam members Don and Diane Atkinson were beginning to think their new travel trailer was a lemon after two trips to the factory didn’t fix their slide-out issue or resolve a number of other problems. That’s when the couple asked Good Sam Action Line to step in on their behalf: We bought a [...]

Good Sam Makes It Right

Good Sam Makes It Right

June 30, 2013 by · Leave a Comment 

Oregon Good Sam member Jimmie Smith asked Action Line to help out when the dealer and manufacturer of his new toy hauler didn’t fix the problems with his mattress and sleeper-sofa. We own a 2013 Eclipse Attitude toy hauler that we bought new on April 28, 2012, from Guaranty RV in Junction City, Oregon. We’ve [...]

Good Sam Is in Your Corner

Good Sam Is in Your Corner

June 11, 2013 by · Leave a Comment 

Wisconsin Good Sam member Claude Cahoon asked Action Line to step in on his behalf when he was billed for two months’ OnStar charges after he’d canceled the service: In 2010 I purchased a new Chevy Aveo to tow behind our motorhome. I signed up for the OnStar service and had it for two years [...]

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