Good Sam Cuts the Red Tape

Good Sam Cuts the Red Tape

August 31, 2013 by · Leave a Comment 

Southern California Good Sam member Jerry Rutch was steamed when the diesel engine in his motorhome blew two turbochargers in quick succession, but at least they were both covered by his warranty. When the third turbo blew, Rutch wanted Good Sam in his corner, so he turned to Action Line for help:  We’ve had major [...]

Good Sam Stands by You

Good Sam Stands by You

August 1, 2013 by · Leave a Comment 

Delaware Good Sam members Don and Diane Atkinson were beginning to think their new travel trailer was a lemon after two trips to the factory didn’t fix their slide-out issue or resolve a number of other problems. That’s when the couple asked Good Sam Action Line to step in on their behalf: We bought a [...]

Good Sam Makes It Right

Good Sam Makes It Right

June 30, 2013 by · Leave a Comment 

Oregon Good Sam member Jimmie Smith asked Action Line to help out when the dealer and manufacturer of his new toy hauler didn’t fix the problems with his mattress and sleeper-sofa. We own a 2013 Eclipse Attitude toy hauler that we bought new on April 28, 2012, from Guaranty RV in Junction City, Oregon. We’ve [...]

Good Sam Is in Your Corner

Good Sam Is in Your Corner

June 11, 2013 by · Leave a Comment 

Wisconsin Good Sam member Claude Cahoon asked Action Line to step in on his behalf when he was billed for two months’ OnStar charges after he’d canceled the service: In 2010 I purchased a new Chevy Aveo to tow behind our motorhome. I signed up for the OnStar service and had it for two years [...]

Action Line – TIRED TIRES AND SOGGY ROOF

Action Line – TIRED TIRES AND SOGGY ROOF

May 11, 2013 by · Leave a Comment 

We purchased a 2002 Newmar motorhome from Washington’s Poulsbo RV last July. At that time we were shown a checklist of all the things checked by the Poulsbo RV techs, including the roof and tires. We asked if these checks indicated they were all working and OK, and the response was yes. Since then, we [...]

Action Line – NOT-ON-THE-LEVEL AXLES

Action Line – NOT-ON-THE-LEVEL AXLES

May 11, 2013 by · Leave a Comment 

Good Sam to the Rescue – SINCE SEPTEMBER 2005 AMOUNT RECOVERED $685,082.71 Since its inception 32 years ago, Good Sam’s consumer-resolution program has helped clear up thousands of misunderstandings between members and businesses. With 1.2 million members, the Good Sam Club has the clout to cut through red tape so refunds can be expedited, claims approved or [...]

Action Line – BUBBLE TROUBLE

Action Line – BUBBLE TROUBLE

May 9, 2013 by · Leave a Comment 

The fiberglass exterior on our 2010 Keystone Cougar’s front panel has bubbles and cracks. Cousin Gary RV Center in Redding, California, has been our negotiator with Keystone, as we bought the trailer new from the dealer. Keystone has declined to fix this problem, period. We don’t know what to do. It’s $584 to install a [...]

Good Sam Gets the Job Done

Good Sam Gets the Job Done

April 30, 2013 by · Leave a Comment 

Texas Good Sam Club Life member Wayne Heckman asked Action Line to speed things up when it came to replacing the dinged refrigerator door in his new motorhome: Last September I purchased a brand new Tiffin 2012 Allegro Bus from Ancira RV in Boerne, Texas. During the walk-through, I noticed that the KitchenAid refrigerator had [...]

Action Line Goes to Bat for You

Action Line Goes to Bat for You

March 31, 2013 by · Leave a Comment 

Action Line Goes to Bat for You Thomas McFadden asked the Good Sam Club to step up to the plate when he was unable to obtain a refund for an extended warranty policy he had purchased for an RV he no longer owned: On August 3, 2012, I received confirmation that $3,925 had been received [...]

Last-Minute Fix

Last-Minute Fix

March 28, 2013 by · Leave a Comment 

We took our RV in to our local RV repair and service shop for its first annual inspection. Our appointment was for April 14, 2012, which also happened to be the expiration date of our RV’s warranty. We received a call from Miller’s RV on April 17 stating that the axle bearings were overfilled, causing bearing grease [...]

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