Standing Up for Good Sam Members

Standing Up for Good Sam Members

March 1, 2013 by · Leave a Comment 

Good Sam member Richard Gillies of Los Fresnos, Texas, asked Action Line to help when the manufacturer’s one-year warranty didn’t cover the repair of his new motorhome’s faulty refrigerator:  I bought a new Holiday Rambler Augusta B-plus motorhome in May 2011. From the start, the Norcold refrigerator gave a fault code when switching from electric [...]

Good Sam Action Line “Good Work, Good Sam!”

Good Sam Action Line “Good Work, Good Sam!”

February 28, 2013 by · Leave a Comment 

Good Sam’s Action Line has been mediating members’ consumer issues since 1981, recovering hundreds of thousands of dollars for members who have RV-related complaints they can’t resolve on their own. With the power of the Good Sam Club behind it, Action Line intervenes to obtain refunds, approved coverage and explanations. For 32 years, Good Sam [...]

Fridge Fix

Fridge Fix

January 2, 2013 by · Leave a Comment 

Ohio Good Sam member Jack Rigby contacted Good Sam’s consumer advocacy program, Action Line, when the manufacturer of his RV’s refrigerator wouldn’t cover the cost to replace a faulty part:  During our recent summer journey, we spent 10 days in Houston before heading to Alaska in our Itasca Navion. The RV’s Norcold NG611 refrigerator was [...]

Good Sam On Your Side

Good Sam On Your Side

January 1, 2013 by · Leave a Comment 

 Julie MacKinen of Battle Ground, Washington, contacted the Good Sam Club’s consumer advocacy program, Action Line, when her extended warranty failed to cover the full cost of fixing her RV’s air conditioner:  After arriving home from a three-month RV tour, we were looking forward to getting our bedroom air conditioner repaired through our extended warranty. [...]

Actionline: Warranty Coverage Unlocked

Actionline: Warranty Coverage Unlocked

November 27, 2012 by · 1 Comment 

When Good Sam member Steve Becker’s keyless-entry system failed to unlock the door of his 2008 motorhome, he expected the manufacturer to replace it, as pledged in the company’s warranty. That didn’t happen, so the Kirkland, Washington, RVer sought help from the Good Sam Club’s Action Line consumer advocacy program.

Elusive Reimbursement

Elusive Reimbursement

October 26, 2012 by · 1 Comment 

When Good Sam members and full-time RVers Laurence and Carol Parks didn’t receive an agreed upon reimbursement check from their extended warranty provider, they sought Action Line’s assistance in recovering the money: We purchased an Interstate Star RV travel protection plan for our 2008 Montana fifth wheel when it was new. At the time of [...]

Tire Monitor Trouble

Tire Monitor Trouble

September 24, 2012 by · 6 Comments 

When Good Sam Life members Robert and Marie Brooke of Newberry, Michigan, had trouble with their new tire-pressure monitoring system, they turned to Action Line for help. “We purchased the Tire-SafeGuard on January 12, 2012. On our trip in April, we had problems with it picking up the readings on the car. We called the 800 number, and a man said he would call back. He did not. On May 7, we talked with this same man. He said he would send us a free replacement sensor. We did not receive it.”

Action Line Cuts to the Chase Again

Action Line Cuts to the Chase Again

July 19, 2012 by · 4 Comments 

Good Sam member Harold Hahny wrote to Action Line asking for help getting his money back from the publisher of a guide to discounted RV camping: I purchased a “membership” from RV Park SuperGuide for $47.77. It was supposed to give half price or greatly reduced camping at RV parks. I received my directory online. [...]

Action Line: Warranty Withholding Resolved

Action Line: Warranty Withholding Resolved

June 28, 2012 by · 7 Comments 

Good Sam member Patrick Lee wrote the following to Action Line: “I noticed that the front driver’s side wheel seal was leaking on my motorhome. Freightliner of Savannah replaced the seal and bearing. When I contacted ACC Warranty Group, Steve Burgess indicated that he would send a check for $500 to cover the repairs. I [...]

Action Line: No Service on Slideouts

Action Line: No Service on Slideouts

March 20, 2012 by · 11 Comments 

When Good Sam member James Nees’ service plan didn’t cover his stuck slide-out, he turned to Action Line for help:  We have a 2005 Georgetown 323 motorhome by Forest River with 15,586 miles on it. Last July, the hydraulic rams on the 12-foot slide-out failed to retract because they had bowed down. We had to [...]

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