Action Line – NOT-ON-THE-LEVEL AXLES

Action Line – NOT-ON-THE-LEVEL AXLES

May 11, 2013 by · Leave a Comment 

Good Sam to the Rescue – SINCE SEPTEMBER 2005 AMOUNT RECOVERED $685,082.71 Since its inception 32 years ago, Good Sam’s consumer-resolution program has helped clear up thousands of misunderstandings between members and businesses. With 1.2 million members, the Good Sam Club has the clout to cut through red tape so refunds can be expedited, claims approved or [...]

Action Line – BUBBLE TROUBLE

Action Line – BUBBLE TROUBLE

May 9, 2013 by · Leave a Comment 

The fiberglass exterior on our 2010 Keystone Cougar’s front panel has bubbles and cracks. Cousin Gary RV Center in Redding, California, has been our negotiator with Keystone, as we bought the trailer new from the dealer. Keystone has declined to fix this problem, period. We don’t know what to do. It’s $584 to install a [...]

Good Sam Gets the Job Done

Good Sam Gets the Job Done

April 30, 2013 by · Leave a Comment 

Texas Good Sam Club Life member Wayne Heckman asked Action Line to speed things up when it came to replacing the dinged refrigerator door in his new motorhome: Last September I purchased a brand new Tiffin 2012 Allegro Bus from Ancira RV in Boerne, Texas. During the walk-through, I noticed that the KitchenAid refrigerator had [...]

Action Line Goes to Bat for You

Action Line Goes to Bat for You

March 31, 2013 by · Leave a Comment 

Action Line Goes to Bat for You Thomas McFadden asked the Good Sam Club to step up to the plate when he was unable to obtain a refund for an extended warranty policy he had purchased for an RV he no longer owned: On August 3, 2012, I received confirmation that $3,925 had been received [...]

Last-Minute Fix

Last-Minute Fix

March 28, 2013 by · Leave a Comment 

We took our RV in to our local RV repair and service shop for its first annual inspection. Our appointment was for April 14, 2012, which also happened to be the expiration date of our RV’s warranty. We received a call from Miller’s RV on April 17 stating that the axle bearings were overfilled, causing bearing grease [...]

Standing Up for Good Sam Members

Standing Up for Good Sam Members

March 1, 2013 by · Leave a Comment 

Good Sam member Richard Gillies of Los Fresnos, Texas, asked Action Line to help when the manufacturer’s one-year warranty didn’t cover the repair of his new motorhome’s faulty refrigerator:  I bought a new Holiday Rambler Augusta B-plus motorhome in May 2011. From the start, the Norcold refrigerator gave a fault code when switching from electric [...]

Good Sam Action Line “Good Work, Good Sam!”

Good Sam Action Line “Good Work, Good Sam!”

February 28, 2013 by · Leave a Comment 

Good Sam’s Action Line has been mediating members’ consumer issues since 1981, recovering hundreds of thousands of dollars for members who have RV-related complaints they can’t resolve on their own. With the power of the Good Sam Club behind it, Action Line intervenes to obtain refunds, approved coverage and explanations. For 32 years, Good Sam [...]

Fridge Fix

Fridge Fix

January 2, 2013 by · Leave a Comment 

Ohio Good Sam member Jack Rigby contacted Good Sam’s consumer advocacy program, Action Line, when the manufacturer of his RV’s refrigerator wouldn’t cover the cost to replace a faulty part:  During our recent summer journey, we spent 10 days in Houston before heading to Alaska in our Itasca Navion. The RV’s Norcold NG611 refrigerator was [...]

Good Sam On Your Side

Good Sam On Your Side

January 1, 2013 by · Leave a Comment 

 Julie MacKinen of Battle Ground, Washington, contacted the Good Sam Club’s consumer advocacy program, Action Line, when her extended warranty failed to cover the full cost of fixing her RV’s air conditioner:  After arriving home from a three-month RV tour, we were looking forward to getting our bedroom air conditioner repaired through our extended warranty. [...]

Actionline: Warranty Coverage Unlocked

Actionline: Warranty Coverage Unlocked

November 27, 2012 by · 1 Comment 

When Good Sam member Steve Becker’s keyless-entry system failed to unlock the door of his 2008 motorhome, he expected the manufacturer to replace it, as pledged in the company’s warranty. That didn’t happen, so the Kirkland, Washington, RVer sought help from the Good Sam Club’s Action Line consumer advocacy program.

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