When Good Sam member Steve Becker’s keyless-entry system failed to unlock the door of his 2008 motorhome, he expected the manufacturer to replace it, as pledged in the company’s warranty. That didn’t happen, so the Kirkland, Washington, RVer sought help from the Good Sam Club’s Action Line consumer advocacy program.
When Good Sam members and full-time RVers Laurence and Carol Parks didn’t receive an agreed upon reimbursement check from their extended warranty provider, they sought Action Line’s assistance in recovering the money: We purchased an Interstate Star RV travel protection plan for our 2008 Montana fifth wheel when it was new. At the time of [...]
When Good Sam Life members Robert and Marie Brooke of Newberry, Michigan, had trouble with their new tire-pressure monitoring system, they turned to Action Line for help. “We purchased the Tire-SafeGuard on January 12, 2012. On our trip in April, we had problems with it picking up the readings on the car. We called the 800 number, and a man said he would call back. He did not. On May 7, we talked with this same man. He said he would send us a free replacement sensor. We did not receive it.”
Good Sam member Harold Hahny wrote to Action Line asking for help getting his money back from the publisher of a guide to discounted RV camping: I purchased a “membership” from RV Park SuperGuide for $47.77. It was supposed to give half price or greatly reduced camping at RV parks. I received my directory online. [...]
Good Sam member Patrick Lee wrote the following to Action Line: “I noticed that the front driver’s side wheel seal was leaking on my motorhome. Freightliner of Savannah replaced the seal and bearing. When I contacted ACC Warranty Group, Steve Burgess indicated that he would send a check for $500 to cover the repairs. I [...]
When Good Sam member James Nees’ service plan didn’t cover his stuck slide-out, he turned to Action Line for help: We have a 2005 Georgetown 323 motorhome by Forest River with 15,586 miles on it. Last July, the hydraulic rams on the 12-foot slide-out failed to retract because they had bowed down. We had to [...]
We purchased a new Toyota Tundra in 2007 and the Extra Care Platinum warranty from Toyota of Des Moines. We have always had the truck serviced regularly at Toyota dealers. Toyota of Des Moines installed new struts at 30,000 miles. The service manager said the technician removed the lower ball joints to install struts on both sides.
Good Sam member Don Carroll of Liberty Hill, Texas, sent the following request for help to Good Sam Action Line: In January 2008, I purchased a 30-foot Keystone Copper Canyon camper from RV Outlet Mall in Georgetown, Texas. The front Filon siding came loose and buckled in several places. They repaired it under warranty in [...]
Good Sam Action Line received the following email from club members Mike and Dianna Wiermann: We purchased a 2002 Newmar motorhome from Washington’s Poulsbo RV last July. At that time we were shown a checklist of all the things checked by the Poulsbo RV techs, including the roof and tires. We asked if these checks [...]
Action Line received the following email from Good Sam Club members David and LeEtta Ricker: The fiberglass exterior on our 2010 Keystone Cougar’s front panel has bubbles and cracks. Cousin Gary RV Center in Redding, California, has been our negotiator with Keystone, as we bought the trailer new from the dealer. Keystone has declined to [...]