Action Line: Looking Out for Members

Action Line: Looking Out for Members

February 22, 2012 by · 7 Comments 

We purchased a new Toyota Tundra in 2007 and the Extra Care Platinum warranty from Toyota of Des Moines. We have always had the truck serviced regularly at Toyota dealers. Toyota of Des Moines installed new struts at 30,000 miles. The service manager said the technician removed the lower ball joints to install struts on both sides.

Action Line: Looking Out for Members

Action Line: Looking Out for Members

January 31, 2012 by · 6 Comments 

Good Sam member Don Carroll of Liberty Hill, Texas, sent the following request for help to Good Sam Action Line: In January 2008, I purchased a 30-foot Keystone Copper Canyon camper from RV Outlet Mall in Georgetown, Texas. The front Filon siding came loose and buckled in several places. They repaired it under warranty in [...]

Action Line: Another RV Problem Resolved

Action Line: Another RV Problem Resolved

December 20, 2011 by · 7 Comments 

Good Sam Action Line received the following email from club members Mike and Dianna Wiermann: We purchased a 2002 Newmar motorhome from Washington’s Poulsbo RV last July. At that time we were shown a checklist of all the things checked by the Poulsbo RV techs, including the roof and tires. We asked if these checks [...]

Action Line: Keystone Conflict

Action Line: Keystone Conflict

November 29, 2011 by · 3 Comments 

Action Line received the following email from Good Sam Club members David and LeEtta Ricker: The fiberglass exterior on our 2010 Keystone Cougar’s front panel has bubbles and cracks. Cousin Gary RV Center in Redding, California, has been our negotiator with Keystone, as we bought the trailer new from the dealer. Keystone has declined to [...]

Resolving Your RV Disputes

October 26, 2011 by · 2 Comments 

Action Line brings members and businesses together Dear Action Line, While snowbirding last winter, we needed some warranty work done on our 2010 Fleetwood Discovery motorhome. We took our coach to Holiday World of Houston to have repairs done which included installing a new Dometic icemaker. When the new icemaker didn’t work, the service technicians [...]

Busted Jack

September 22, 2011 by · 4 Comments 

Dear Action Line, I have a 2006 Monaco Diplomat with a three-point Power Gear leveling system. While on a trip last August, we needed to extend the jacks to level the coach. I set up the coach, placed 2″x8″ boards under the jacks, turned the leveling system on and pressed the auto down button. The [...]

Action Line: Workhorse Worries

Action Line: Workhorse Worries

August 23, 2011 by · 3 Comments 

Dear Action Line, I am a Life member of the Good Sam Club. I own a 2005 Coachmen Santara motorhome with a W22 Workhorse chassis, serial number 5B4MP67G843390892. In May 2010 I experienced a seizure of the front-left brake caliper. This was a terrifying experience, as my wife and I were traveling 60 mph along [...]

Camp Club Conflict

July 25, 2011 by · 1 Comment 

Dear ActionLine: I would like you to resolve this problem for me if you can and I hope you can. I have been a Camp Club USA member year’s now and for the most part been satisfied. I referred a friend and was supposed to get a $25 gift card when he called and joined. [...]

Wipers Wipeout!

June 24, 2011 by · 2 Comments 

Good Sam member Clair Krone York Customer letter: Dear Good Sam: As a life member I hope you can help me. This past September my wife and I were at Lake Hood Camping Resort in Myrtle Beach S. C. My windshield wipers failed during the trip to Lake Wood. I asked someone in the office [...]

Action Line: Extended-Service Claim

Action Line: Extended-Service Claim

May 26, 2011 by · 3 Comments 

Dear Action Line, This spring, the diesel engine on my 2003 Coachmen motorhome needed a new turbocharger. I took it to Aptico, a Cummins dealer in Lindenhurst, New York, where the work was done. I submitted a claim to Interstate National Dealer Services under my policy for the amount of $4,754.13. I was told that [...]

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